Privacy Policy

Effective Date: March 15, 2026

1. Introduction

Redeemed Windows Cleaning (“Redeemed Windows,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us, request a quote, or engage our window cleaning services. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide our services and communicate with you effectively. This may include:

• Full name

• Phone number (including consent to receive SMS/text messages)

• Email address

• Service address or property location

• Service history and preferences

We do not collect payment card numbers directly. Payments are processed through secure third-party payment processors.

3. How We Collect Information

We collect information you provide directly to us when you:

• Fill out a contact or quote request form on our website

• Call, text, or email us

• Schedule or confirm a service appointment

• Communicate with our team via SMS or phone through our business platform (AirCall)

4. How We Use Your Information

We use the information we collect to:

• Schedule and perform window cleaning services at your property

• Send appointment reminders, confirmations, and follow-ups via phone, email, or SMS

• Respond to your inquiries and provide customer support

• Send promotional offers or seasonal service reminders

• Improve our services and business operations

We will never sell your personal information to third parties.

5. SMS / Text Messaging

By providing your phone number and opting in, you consent to receive text messages from Redeemed Windows Cleaning regarding appointment scheduling, service reminders, and updates. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. For help, reply HELP or contact us directly.

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Sharing of Information

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

• With service providers who assist in our operations (e.g., scheduling software, payment processing), under strict confidentiality agreements

• When required by law, regulation, or valid legal process

• To protect the rights, safety, or property of Redeemed Windows, our customers, or others

7. Data Retention

We retain your personal information for as long as necessary to provide services to you and to comply with our legal obligations. You may request deletion of your data at any time by contacting us (see Section 10).

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure.

9. Your Rights

As a resident of Alberta, or any other Canadian Province, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice

• Opt out of receiving marketing communications at any time by using the unsubscribe mechanism provided or by contacting us

To exercise any of these rights, please contact us using the information in Section 10.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Redeemed Windows Cleaning

Email: contact@xahatvnb.elementor.cloud

Phone: (780) 994-6433

Website: redeemedwindows.ca

Operation of Business: Alberta, Canada

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

This document was prepared for Redeemed Windows Cleaning for informational purposes. It does not constitute legal advice. We recommend consulting a licensed attorney to ensure full compliance with applicable state and federal laws.